Last updated: [Insert Date]
At e-Talab, we want you to have the best experience when ordering through our platform. While we work closely with our partner restaurants, stores, and delivery partners, we understand that sometimes things may not go as planned. This Refund Policy explains when and how refunds are issued.
You may request a refund in the following situations:
Order not delivered – If your order does not arrive.
Wrong items – If the items delivered are different from what you ordered.
Missing items – If part of your order is not delivered.
Damaged or spoiled items – If the items arrive in unacceptable condition.
Refunds will not be issued in the following cases:
If you provided the wrong delivery address or were unavailable to receive the order.
If you changed your mind after the restaurant has prepared the order.
If the order was delivered correctly but you are unsatisfied with taste, portion size, or presentation.
If delays are caused by traffic, weather, or other factors outside our control.
Refund requests must be submitted within 24 hours of delivery.
You can request a refund through the e-Talab app, by contacting our customer support team, or by email at [Insert Support Email].
Please provide order details and, if possible, photos of the issue.
All refund requests will be reviewed and investigated with the restaurant or store.
If approved, refunds will be processed within 7 business days.
Refunds will be issued to your original payment method (credit/debit card, e-wallet) or as e-Talab credits if chosen.
For cash-on-delivery orders, refunds may be issued as credits in your e-Talab account.
In some cases, a partial refund may be issued (for example, if one item from a larger order is missing or incorrect).
If you have any questions about our Refund Policy, please contact us:
📧 Email: info@e-talab.site
📞 Phone: +962796925590
🏢 Address: Amman – Jordan
